Shipping Policy

We offer free standard shipping for any order orders of $49 dollars or more.  Currently we only offer ground shipping which typically takes between 3-5 days for your product to arrive.  We choose whichever carrier is best for you area and will alert you when the item has been shipped with tracking information. If some reason you did not receive tracking, please contact us at hello@myurbancoop.com and we will quickly get your tracking information.

Return Policy

100% Satisfaction Guaranteed

We want you to be enjoy your experience with us as without you, we would not be able to do what we do.

We keep it simple, If you're not 100% totally satisfied for any reason whatsoever, all you have to do is simply return it! We'll accept packages within 30 days of the sale date and we'll give you a complete refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging, or you simply didn't like the product, please take a picture of the item and shortly explain what it is you didn't like about the product and we will make sure and provide you a full refund.

For Returns, please send them to the following address

The Urban Bird LLC,
2449 South Blvd. 
Houston Tx, 77098

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